Frequently Asked Questions

Private = fully tailored, flexible schedule and hotel pick-up. Shared = small group experience with fixed itinerary and meeting point.

Yes. Hotel pick-up & drop-off are available only for private tours. For private bookings, we can pick you up from any location: • Lisbon, Cascais or Sintra • Airport arrivals – with name sign • Hotels and Airbnbs (any address) • Cruise terminal in Lisbon Shared group tours start from our meeting point in Lisbon.

Your tour includes: • Transportation in a comfortable vehicle with A/C • Local expert storyteller guide • Water, Portuguese coffee and a traditional Sintra pastry • Entrance ticket to the Pena Palace & Park • Guided visit inside the Pena Palace If you choose the Quinta da Regaleira option when booking, the entrance ticket and guided visit to the palace will also be included.

Yes, it’s family-friendly. However, some walking and stairs may be involved.

Yes – just let us know in advance so we can advise you on the best local spots.

Your guide will be at the meeting point wearing and identifying themselves with the company uniform. In busy areas, please keep an eye on your phone — the guide will send a message with information about the vehicle and themselves.

Small-group/shared tours: Unfortunately, we cannot delay departure for late arrivals. If you’re running behind, please contact us immediately and we will do our best to assist. Private tours: We offer a 30-minute waiting period. Please note that arriving late may result in the loss of pre-booked tickets or timed entries.

For safety reasons, luggage and strollers are not allowed inside the vans on shared group tours. However, they can be accommodated on private tours. In private bookings, we can: • Pick you up at the airport or cruise terminal • Stop at your hotel or Airbnb for check-in and luggage drop • Then continue with the tour normally This allows you to travel light and start your day in Sintra without any hassle.

Yes. Our tours operate rain or shine. In case of rain, we recommend bringing an umbrella or raincoat, although our vehicles are equipped with umbrellas, rain ponchos, and blankets for your comfort.

Free cancellation up to 24 hours before departure. Under 24h or no-shows = 100% fee.

To make a reservation, select the number of people, choose the desired date, and complete the details at checkout. If you have any questions, please contact us using any of the available communication methods.